Our Ways of Working

We believe that all employees and potential employees must clearly understand what our company stands for and where our opportunities lie. According to President and CEO Carl-Henric Svanberg, “The future of Ericsson depends on strong leadership that adheres to a core set of values and principles. These define the way we work. They also shape the way our customers see us and strengthen the bonds of their trust. When employees in 140 countries consistently apply our values and principles, we gain the most powerful advantage we have for attaining our vision of global leadership." Our vision, core values and guiding principles inspire behaviors that help us grow as people while we grow our company.

Our Vision

Our vision is to be the prime driver in an all-communicating world!

Ericsson makes it possible for people around the globe to communicate better. We do this by helping operators bring intriguing new services to their customers, and by evolving and improving the networks that make these services possible. Over 1,000 networks in 140 countries currently utilize our network equipment and 40 percent of all mobile calls are made through our systems.

Creating a world where people can communicate with whomever they wish, without limitation, will yield a remarkable freedom: freedom of communication that will knit together the people of the world with threads of unprecedented mutual understanding and respect.

To become the world’s partner for progress – we believe this is a goal worth reaching for.

Our Core Values

Professionalism-We carefully listen to the needs of our customers to see what they want to accomplish. We commit to what we can deliver, and we deliver on our promises.

Respect- We apply an open mind to the perspectives of others. This supports the process of learning and sharing knowledge with our customers and others.

Perseverence- We commit to our goals and promises; our focus is on results. We display relentless energy in pursuing solutions on behalf of our customers.

Our core values are not product benefits or advertising claims. They form the bedrock of conduct on which we, the people of Ericsson, will always build our business.

Our Guiding Principles

While our core values direct our personal behavior, our guiding principles frame the way we do business.

As a summary of professional conduct, they describe the behaviors that have helped us achieve our success. In essence, they describe how we can exceed customer expectations. These principles offer a blueprint for furthering our customers’ goals, as well as our own, in the process of becoming a true partner for progress.

• We all represent one Ericsson, and we never lose sight of our agreed strategy.
• We listen and innovate with customers and make long-term commitments.
• We are responsive and provide leading competence locally.
• We go the extra mile to exceed our customers’ expectations.
• We are a trustworthy partner with high ethical standards.
• We measure success in profitability and employee and customer satisfaction.

Our People

Ericsson’s position as a world-class company starts with our people. Stand in the lobby of our headquarters, or any of our offices around the world, and you will feel the energy and international pulse. With about 63,000 employees across 140 countries, Ericsson is a true global workplace. We celebrate our diversity as a competitive advantage, and believe it is critical to our ability to innovate.